Ash Gold Floral Tie

If you'd like to cancel your order after placing it, please contact us as soon as possible at contact@midnightgothicdecor.com and provide your order number.

If the order has not yet been shipped, we’ll help you cancel or modify it.

If the order is already in the shipping process, changes or cancellations are not possible. Please refer to our return policy.

f the product is damaged or does not meet your expectations, you may request a return or refund within 14 days of receiving your item.
Returns or refunds are eligible if:

• The item is visibly damaged or defective
• You received the wrong item

All returns must be unused and in their original condition. To begin a return, please email us at contact@midnightgothicdecor.com with your order number and photos of the product. If approved, we will provide a return address and next steps.

Please note that we do not accept returns due to personal preference or ordering mistakes.

We currently offer the following discounts:

• 10% off your first order
• 20% off when you buy 2 or more items
• Free shipping on orders over $80

We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal.

You may view prices in your local currency by selecting your country in the top-left corner of the website.

Most of our products are handcrafted or produced in small batches, so orders are usually prepared and shipped within 3–5 business days after being placed.

We currently ship to the following countries:

• United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and military addresses): Estimated 7–10 business days
• Canada: Estimated 10–12 business days
• Mainland United Kingdom (excluding overseas territories and surrounding islands): Estimated 5–7 business days
• Australia (excluding overseas islands): Estimated 7–12 business days
  

Please note that these are estimated delivery times, and actual delivery time may vary due to local logistics, holidays, or customs clearance procedures.

Yes, all shipped orders come with tracking. You’ll receive an email with the tracking link as soon as your item is dispatched.

If you don't see the email in your inbox, please check your promotions or spam folder.

We take great care in packaging every item to ensure safe delivery, and damage during transit is very rare.

If your item arrives damaged, we sincerely apologize and will arrange a refund or replacement for you.

Please contact us within 14 days of receiving your item and include photos of both the product and the packaging. We’ll be happy to help resolve the issue.

• For resin, glass, and metal items, we recommend gently wiping them with a soft cloth. Avoid chemical cleaners or high heat.
  
• For textile products, avoid direct sunlight, clean regularly, and refrain from using harsh cleaning agents.
  

You’ll find specific care tips in the Product Detail section of each item.